General Terms and Conditions
These General Terms and Conditions govern the purchase of products and services made remotely via the internet on the website “silamp.it”, based in Senago (MI).
Every purchase transaction shall be governed by the provisions of Legislative Decree no. 185/99 and, as regards the protection of privacy, by Law no. 675/96 and subsequent amendments.
Acceptance of the General Terms and Conditions of Sale
By sending the electronic confirmation of their purchase order, the Customer unconditionally accepts and undertakes to observe, in their relations with Silamp, the general and payment conditions set out below, declaring that they have read and accepted all the indications provided to them pursuant to the aforementioned laws, and acknowledging that Silamp.it itself is not bound by different conditions unless previously agreed in writing.
No claims regarding the goods will be accepted after 7 days from delivery.
Customer Obligations
These General Terms and Conditions of Sale must be examined online by Customers visiting the Silamp.it website before they confirm their purchases. The submission of the order confirmation therefore implies full knowledge of these General Terms and Conditions of Sale and their total acceptance.
Once the online purchase procedure has been completed, the Customer undertakes to print and keep these General Terms and Conditions of Sale, already viewed and accepted during the purchase process, in order to fully satisfy the provisions of Articles 3 and 4 of Legislative Decree no. 185/1999.
Sale Prices
The list prices shown in the online store include VAT and may be changed at any time without Silamp being required to provide any notice; Silamp also declines all liability for any incorrect descriptions.
This information will be sent to the email address indicated by the Consumer, including at the time of order registration, together with information on the delivery address and any other notes or charges. Final order confirmation will be sent to the Customer, again by email, at the completion of the transaction and will contain the same information.
Purchase Procedure
The purchase of the products, available as illustrated and described online in the relevant descriptive and technical product sheets, is carried out by the Customer at the price indicated therein, to be confirmed at the time the order confirmation is submitted, plus shipping costs as specified in Article 6 below and in any case displayed at the time of purchase.
Before confirming the purchase, the Customer will be shown the unit cost of each selected product, the total cost in the case of multiple products, and the related shipping costs. By confirming the purchase and completing the transaction, the Customer will receive an email containing the date and the total amount of their order and the order details.
Order Cancellation
Silamp.it reserves the right to cancel an order or an item within an order in the following circumstances:
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items reported as discontinued by distributors;
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items that, due to problems, cannot be delivered by suppliers;
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credit card fraud;
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improper use of discount vouchers. In particular, if for any reason the order is partially cancelled resulting in the total amount falling below the minimum required for the promotion, or if the application of the discount voucher results in an overall discount of more than 20% of the order, Silamp.it will unilaterally cancel the discount itself;
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price changes by the supplier resulting in price variations of more than 5%.
All orders are subject to acceptance by the Seller, who will send the Customer an acceptance or rejection of the order as soon as possible.
The Seller reserves, at its sole discretion, the right to cancel any order in the event of material errors related to the Customer’s order or to the information sent by the Customer via the website www.silamp.it
, or if any further verification of the Customer’s credit conditions suggests such cancellation.
Furthermore, the order may be cancelled in the following cases:
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failure to pay within 30 working days from the date of the order;
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failure to collect the ordered products within 5 working days from notification by our staff in the case of “pickup at premises with cash payment”.
Uninsured Shipments
The goods always travel at the Customer–buyer’s expense and risk. The Seller cannot be held liable for damage to or loss of any uninsured product during shipment.
The law does not place this type of strict liability on the online Seller during shipment of the product.
Contracts relating to e-commerce, by their very nature, are concluded at the time and place where performance begins, that is, when the product passes from the Seller to the carrier–courier in charge of the shipment.
Therefore, Article 1327, paragraph 1, of the Italian Civil Code applies to contracts relating to e-commerce.
Art. 1327 of the Italian Civil Code – Performance before the offeree’s acceptance
Where, at the request of the offeror or by reason of the nature of the transaction or according to usage, performance must be rendered without a prior reply, the contract is concluded at the time and in the place where performance begins.
In the case of shipment not insured against damage and theft, the party receiving damaged goods cannot act against the Seller, but only against the carrier, pursuant to Article 1693, paragraph 1, of the Italian Civil Code. In other words, the dispute is between the buyer and the carrier, and the Seller has no liability in this regard.
Art. 1693 of the Italian Civil Code – Liability for loss and damage
The carrier is liable for the loss of and damage to the goods delivered to them for transport, from the time they receive them until the time they deliver them to the consignee, unless they prove that the loss or damage resulted from unforeseeable circumstances, from the nature or defects of the goods themselves or their packaging, or from an act of the sender or of the consignee.
